Support
When you play at Casino Rex, you're never alone. Our dedicated support team is committed to providing you with the best gaming experience possible by offering responsive, professional assistance whenever you need it.
24/7 Support When You Need It
At Casino Rex, we understand that questions and issues can arise at any hour. That's why our customer support team is available around the clock, 365 days a year. Whether you're playing at dawn or midnight, our agents are ready to assist you with any concerns.
Multiple Ways to Reach Us
We offer several convenient options to connect with our support team:
- Email Support : Contact us at support@casinorex.com for detailed inquiries. Our team typically responds within 24 hours, often much sooner.
- Live Chat : For immediate assistance, our live chat feature connects you directly with a support agent in seconds. This is the fastest way to resolve urgent matters.
Expert Help for All Your Casino Needs
Our support team is thoroughly trained in all aspects of Casino Rex operations, including:
- Account management and verification procedures
- Deposits and withdrawals using our wide range of payment methods
- Questions about our extensive game selection from providers like Evolution Gaming, NetEnt, and Pragmatic Play
- Information about bonuses and promotions, including our welcome offer of up to €600 + 100 Free Spins
- Technical issues with games or the platform
Comprehensive FAQ Section
Before contacting support, you might find quick answers in our detailed FAQ section. We've compiled answers to the most common questions about deposits, withdrawals, account verification, bonuses, and gameplay to save you time.
Banking and Payment Support
Our team can guide you through using any of our payment methods, including Visa, MasterCard, Interac, Skrill, Neteller, and many more. Whether you have questions about depositing with ecoPayz or withdrawing to your bank account, we're here to help.
Responsible Gaming Assistance
If you need guidance on setting gaming limits, self-exclusion options, or other responsible gaming tools, our support team can provide compassionate, judgment-free assistance to help you maintain control of your gaming experience.
International Customer Care
With players from around the world enjoying Casino Rex, we offer support for transactions in multiple currencies including USD, EUR, CAD, and AUD. Our team is equipped to handle region-specific questions about payment methods like InstaDebit for Canadian players or Neosurf for European customers.
Game-Specific Support
Having trouble with a specific game from our collection of over 20 top software providers? Our team can help troubleshoot issues with slots from Betsoft, table games from Evolution Gaming, or any other title in our extensive library.
Your Satisfaction Is Our Priority
At Casino Rex, we measure our success by your satisfaction. Our support team doesn't just solve problems—we aim to exceed your expectations with every interaction. When you reach out to us, you can expect friendly, efficient service from professionals who genuinely care about your gaming experience.